Website Privacy Policy
Last Modified: 13 May 2025
1. INTRODUCTION Green Socials ("Company", "we", "us", or "our") respects your privacy. This Privacy Policy sets forth our policy with respect to the types of information we may collect from you or that you may provide when you visit green-socials.com ("the Website"), including:
• Any content, services, functionality, downloadable materials, and service information;
• When you interact with our social media profiles or third-party platforms that link to this policy ("the Services").
This policy does not apply to any information collected by third parties or affiliates, including through any application or content that may be linked from the Website. If you do not agree with our Privacy Policy, your choice is to not use our Website. By accessing or using this Website, you agree to this Privacy Policy and the Terms of Use found on our Website. This Privacy Policy may change from time to time and your continued use of this Website after we make changes is deemed acceptance of those changes.
2. CHILDREN UNDER THE AGE OF 13
Our Website is not intended for children under 13 years of age. All website users must be at least 13 years of age. If we learn we have received information from a child under 13, we will delete the information. If you have reason to believe that a child under the age of 13 has provided Personal Data to us, please contact us at hello@green-socials.com and we will endeavour to delete the information from our database.
3. WHEN WE COLLECT INFORMATION FROM YOU
We collect data when you access our Website, fill out forms on our Website, make an enquiry, sign up for our newsletter or email list, respond to a survey, or use or view our Website via your browser’s cookies. We may also receive your data indirectly from the following sources:
• Social media platforms (Instagram, LinkedIn, Facebook) when you interact with our profiles or use a contact link
• Third-party scheduling or booking tools you use to engage our services
• Referral partners who introduce you to Green Socials
4. WHAT TYPES OF INFORMATION WE COLLECT FROM YOU
A. Voluntary Information • When you visit our Website or use our Services we collect certain types of information from you. This includes your name, email address, business name, mailing address, phone number, and other information you provide to us voluntarily through contact forms, enquiry forms, or direct communication. • When you provide information to us, we collect information such as that provided by filling in forms on our Website, copies of your correspondence, or information shared in onboarding questionnaires.
B. Automatic Data Collection • We also collect information automatically through cookies and other tracking technologies, including information about your internet connection, your IP address, traffic and location data, and browsing behaviour on our Website. The information we automatically collect helps us to improve our Website and deliver a better service.
The categories of data we have collected within the past 12 months include: contact information, business information, browsing data, and email engagement data.
5. HOW WE COLLECT INFORMATION FROM YOU
The data controller is Green Socials, operated by Valentine Aouad, contactable at valentine@green-socials.com. The technologies we use for automatic data collection may include:
• Cookies. Small files placed on your device that enable our systems to recognise your browser and remember certain preferences. We use functionality cookies and analytics cookies to improve your experience.
• Web Beacons. Pages of our Website may contain small electronic files (clear gifs, pixel tags) that permit us to access certain website statistics.
• Meta Pixels. Our Website may use Meta Pixels to track user actions and gather insights for advertising on Meta-owned platforms. By using the Website, you consent to our use of Meta Pixels.
• Google Analytics. We use Google Analytics to understand how visitors interact with our Website. Google Analytics collects data such as pages visited, time on site, and general location. You can opt out at tools.google.com/dlpage/gaoptout. Y
ou may refuse to accept browser cookies by activating the appropriate setting in your browser, but if you do, you may not be able to access certain parts of our Website or Services.
6. HOW WE USE YOUR INFORMATION
Processing of your information is necessary for the purpose of legitimate interests and does not infringe on any fundamental rights and freedoms. Those legitimate interests include: direct marketing, processing of client data, ensuring network and information security, and fraud prevention. We use your information to:
• Understand and store information about visitor preferences • Compile aggregate data about site traffic and interactions
• Provide you with information, services, or proposals that you request from us
• Provide you with notices about your account or engagement
• Carry out billing and collection
• For customer support and client communication
• For marketing purposes, including email newsletters and social media content
We do not use automated decision-making in processing your personal information. We do not sell personal information or consumer data for monetary gain or valuable consideration.
7. THIRD PARTY DISCLOSURES
Some content or applications on the Website are served by third parties. We do not control third parties’ tracking technologies. You should consult the privacy policies of any such third party for more detailed information. Our Website contains links to other websites. Our Privacy Policy applies only to our Website, so if you click on a link to another website, you should read their privacy policy.
8. HOW WE DISCLOSE YOUR INFORMATION
• We may disclose aggregated information about our users that does not identify any individual without restriction.
• We do not disclose personal information to third parties except to the following service providers who assist us in operating our business: Squarespace (website hosting), Mailchimp, MailerLite or similar email marketing tools, Dubsado (client management), Metricool (social media scheduling), and Wise (international payments).
• We may also disclose your personal information to comply with any court order, law, or legal process.
• We will release information when appropriate to comply with the law or enforce our site policies.
• Do Not Track Policy: Our site honours Do Not Track (“DNT”) browser settings. We do not track your online browsing activity on other online services.
• We may transfer personal data collected from you to third-party processors located internationally (including in the United States). Please be aware that such countries may not have the same level of data protection; however, our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.
9. HOW WE STORE AND PROTECT YOUR INFORMATION
Green Socials has implemented measures designed to secure your personal information from accidental loss and unauthorised access, use, and disclosure. These security measures include:
• All payment information is encrypted and processed via secure third-party platforms
• Information you provide to us is stored on secure servers
• Regular malware and security scanning
No transmission over the internet or email is completely secure or error-free. Please keep this in mind when disclosing personal information over the internet. We will keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal or reporting requirements. Client data is typically retained for 7 years in line with Australian tax record-keeping obligations. Once this period has expired, we will securely delete or anonymise your data.
10. YOUR AUSTRALIAN PRIVACY RIGHTS
Green Socials operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As an Australian resident, you have the right to:
• Know why we collect your personal information, how we use it, and to whom we disclose it (APP 1 & 5)
• Access the personal information we hold about you (APP 12)
• Request that we correct personal information that is inaccurate, incomplete, or out of date (APP 13)
• Make a complaint if you believe we have mishandled your personal information
To exercise any of these rights, please contact us at hello@green-socials.com. We will respond to access or correction requests within 30 days. In some circumstances, we may be unable to provide access (for example, where access would unreasonably impact the privacy of others), and we will explain why. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001
11. NOTIFIABLE DATA BREACHES
Green Socials complies with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). In the event of a data breach that is likely to result in serious harm to any individuals whose information is involved, we will:
• Conduct an assessment of the breach as quickly as practicable
• Notify the OAIC and affected individuals as soon as practicable if the breach is likely to result in serious harm
If you believe your personal information held by us may have been compromised, please contact us immediately at hello@green-socials.com.
12. RIGHTS FOR INTERNATIONAL VISITORS
If you are located outside Australia, additional rights may apply to you under the laws of your jurisdiction. For visitors located in the European Union or United Kingdom, please refer to Sections 13 and 14 of this policy. For visitors located in California or other US states, state consumer privacy laws may provide additional rights regarding our use of your personal information, including the right to access, delete, and opt out of the sale of personal data. We do not sell personal data. To exercise any rights, contact us at hello@green-socials.com.
13. RIGHT TO OPT OUT OF MARKETING
Where you have subscribed to receive marketing material from Green Socials, you may opt out at any time. All marketing emails include an unsubscribe link. You may also email hello@green-socials.com to be removed from our mailing list. We will action all opt-out requests within 5 business days.
14. YOUR DATA PROTECTION RIGHTS (EU/UK GDPR)
f you are located in the European Union or United Kingdom, the following rights apply to you under the GDPR and UK GDPR respectively:
• The Right to be Informed: We must make clear what we are processing, why, and who else the data may be passed to.
• The Right to Access: You have the right to see what data is held about you.
• The Right to Rectification: You have the right to have inaccurate or incomplete data corrected.
• The Right to Erasure (“The Right to be Forgotten”): Under certain circumstances, you can ask for your personal data to be deleted.
• The Right to Restrict Processing: You may request a temporary halt to processing of personal data.
• The Right of Portability: You may request your data in a structured, commonly used, and machine-readable format.
• The Right to Object: You have the right to object to further processing of your data, including profiling and direct marketing.
• Rights in Relation to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing.
We do not use automated decision-making. To exercise any of these rights, contact us at hello@green-socials.com.
15. INDIVIDUALS LOCATED WITHIN THE UNITED KINGDOM
Our Company does offer services to individuals in the UK and may collect personal data from UK residents. Our processing of UK resident data is governed by the UK GDPR. If you are located in the UK and are not satisfied with our handling of your personal information, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113. Where we transfer your data internationally, we ensure appropriate safeguards are in place consistent with UK GDPR requirements, including standard data protection clauses or adequacy decisions where applicable.
16. CHANGES TO THIS PRIVACY POLICY
The date this Privacy Policy was last revised is identified at the top of this document. We reserve the right to update this policy at any time. If we make material changes to how we treat your personal information, we will notify you by email. You are responsible for periodically reviewing this Privacy Policy to check for any changes.
17. CONTACT US
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us at:
Green Socials
Sydney, NSW, Australia
For EU/UK GDPR purposes, Green Socials acts as the data controller in respect of personal data collected through this Website.
18. COMPLAINTS I
f you are not satisfied with how we have handled your personal information, you may make a complaint to the relevant privacy authority for your jurisdiction:
• Australia: Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au
• European Union: Your local EU Data Protection Authority
• United Kingdom: Information Commissioner’s Office (ICO) — ico.org.uk We ask that you first contact us directly so we have the opportunity to resolve your concern before escalating to a regulatory body